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How do you handle claims for damaged or defective goods after bulk delivery?

2026-06-30
Full in-line inspection and pre-shipment sampling are conducted before delivery. For damaged goods upon arrival, claims can be processed with photos provided; damaged items will be re-delivered free of charge or deducted from the next order payment.
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What payment terms do you offer? Are credit terms different for new clients and long-term partners?
How can I submit a customization inquiry? How soon can I receive a complete quotation and solution after contact?
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Related questions
1
How can I submit a customization inquiry? How soon can I receive a complete quotation and solution after contact?
Fill out the inquiry form on our page or email us directly. Provide product type, quantity, customization requirements and target delivery date. Our sales team will send a detailed quotation & solution within 24 hours.
2
What payment terms do you offer? Are credit terms different for new clients and long-term partners?
New clients pay 30% deposit upfront, with full balance settled before shipment after mass production is finished. Staged payment plans can be negotiated for stable long-term clients; pure credit sales are not available.
3
Can I do private label OEM? Can all factory logos be removed from outer & inner packaging?
Full OEM & ODM private label services are supported. Your brand can be printed on inner & outer packages and bottom stamps, with no factory logos or watermarks displayed.
4
Who owns the molds for custom exclusive ceramic shapes? Will mold fees be charged again for repeat orders?
Molds developed exclusively for clients belong to the order placer. No extra mold fees for repeat orders, and we store all molds free of charge for 3 years.
5
Do you provide free design services? What design file formats do you accept?
Full design services including 2D renderings and 3D modeling are free for confirmed orders. Accepted formats: AI, PSD, PDF, CDR. Free artwork retouching and color adjustment are included.
6
How much inventory do you have in the warehouse? Can stock be reserved for long-term cooperative clients?
We own a 20,000 ㎡ warehouse with over 13 million pieces in stock. Long-term key clients can apply for stock reservation to secure popular items without queuing.
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Linyi Fenghua Trading Co., Ltd.

Your reliable global ceramic tableware supply partner. 30 years of expertise, 13M+ pcs in stock, serving 100+ countries worldwide.

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E-mail: cezo@cezoceramic.com

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Address: Tangzhuang Village, Fuzhuang Sub-district Office, Luozhuang District, Linyi City, Shandong Province

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